Tour De Lapland logo

    Privacy Policy

    Last modified: 1 May 2026

    What information do we collect?

    We collect information from you when you book a shuttle or tour, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

    When booking on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

    What do we use your information for?

    Any of the information we collect from you may be used in one of the following ways:

    • To personalise your experience. (Your information helps us to more effectively respond to your customer service requests and support needs)
    • To improve our website. (We continually strive to improve our website offerings based on the information and feedback we receive from you)
    • To improve customer service. (Your information helps us to more effectively respond to your customer service requests and support needs)
    • To process transactions. (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)
    • To administer a contest, promotion, survey or other site feature.
    • To send periodic e-mails. (The e-mail address you provide for order processing, will only be used to send you information and updates pertaining to your order)

    If you decide to opt-in to our mailing list, you will receive e-mails that may include company news, updates, related product or service information, etc.

    Note: If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.

    Marketing emails (EU ePrivacy rules)

    Where we send commercial electronic messages (such as newsletters or promotional emails), we do so in accordance with the EU ePrivacy Directive and the Finnish Electronic Communications Services Act. We send marketing messages only where we have your consent, clearly identify the sender, and include a working unsubscribe link in every message.

    How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

    Do we use cookies?

    Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our website. We use cookies to improve the member experience and to deliver content specific to your interests.

    Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

    Third party links

    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

    GDPR compliance (EU / Finland)

    We are based in Kemi, Finland and comply with the EU General Data Protection Regulation (GDPR) and the Finnish Data Protection Act. We only collect personal data for lawful purposes connected with providing our tour services, keep it accurate and secure, share it only where permitted (for example with payment providers such as Stripe), and take care when data is transferred outside the EU/EEA. You have the right to access, correct, delete or port your data, to object to processing and to lodge a complaint with the Finnish Data Protection Ombudsman.

    Children and young people's privacy

    Our services are intended for a general audience. Where we collect personal data about children or young people, we take particular care to ensure the collection is fair and proportionate, and we handle that data in accordance with the GDPR. If you believe a child has provided us with personal data without appropriate permission, please contact us and we will take reasonable steps to address the request.

    Online Privacy Policy

    This online privacy policy applies only to information collected through our website and not to information collected off-line.

    Your Consent

    By using our site, you consent to our privacy policy.

    Changes to our Privacy Policy

    If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

    This policy was last modified on the 31st of August 2026.

    Contacting Us

    If there are any questions regarding this privacy policy you may contact us using the information below.

    Tour De Lapland
    Email: comm@comekemi.com
    WhatsApp/Phone: +358 40 538 8132